Shipping Charges
Shipping Charges are based on weight and size of items ordered and are determined at checkout. We use USPS Ground for most items. UPS and FedEX may be used for items USPS do not handle.
Shipping Information
Shipping rates based on size and weight of your order are displayed at checkout. We offer fast Standard Shipping with USPS Ground, FedEx and USPS for reliable on-time delivery:
Standard Shipping - (1-10 business days)
USA Delivery
We ship within the contiguous 48 United States. Shipping is not available to Hawaii, Alaska, U.S. Territories, or Military APO / FPO addresses. At this time we do not ship internationally.
Tracking Information
All shipments are delivered by FedEx or USPS for fast and reliable delivery. Tracking numbers will be emailed upon shipment. Orders ship within 1 business day Monday-Friday. Carriers count the business day after shipment as the first day in transit.
FedEx Tracking #'s are 12 digits long and can be tracked at www.FedEx.com
USPS tracking #'s are 22 digits long and can be tracked at www.USPS.com
Shipping Address
We can ship to a valid business or residential street address. Unfortunately, FedEx does not deliver to PO Boxes. We don't require a signature for delivery. Some delivery drivers may require a signature to prevent theft.
Damaged or Lost Packages
All shipments are insured to help protect you from damaged or lost packages. Please contact us at 502-713-7387 / 502-713-PETS or email wilsonfamilypetsupply@gmail.com within 10 days of delivery so we can file a claim on your behalf with the carrier. Refunds or replacements are only processed after the claim is paid from the carrier.