Skip to content

Shipping Policy

Shipping Charges

Enjoy flat-rate shipping delivered fast in 1-5 days by FedEx or USPS. Shipping charges are based on the sub-total of your order so you pay one fee, even for heavy/oversized items and large orders with multiple boxes.

Order Sub-Total Shipping Rate
$0.01 - $29.99 $6.99
$30 - $49.99 $12.99
$50 - $199.99 $14.99
$200 - $749.99 $19.99
$750+ Free Shipping


Shipping Information

Flat-rate shipping rates based on your sub-total are displayed at checkout. We offer fast Standard Shipping with FedEx and USPS for reliable on-time delivery:

Standard Shipping - (1-5 business days)

USA Delivery

We ship within the contiguous 48 United States. Shipping is not available to Hawaii, Alaska, U.S. Territories, or Military APO / FPO addresses. At this time we do not ship internationally.

Tracking Information

All shipments are delivered by FedEx or USPS for fast and reliable delivery. Tracking numbers will be emailed upon shipment. Orders ship within 1 business day Monday-Friday. Carriers count the business day after shipment as the first day in transit.

FedEx Tracking #'s are 12 digits long and can be tracked at
USPS tracking #'s are 22 digits long and can be tracked at

Shipping Address

We can ship to a valid business or residential street address. Unfortunately, FedEx does not deliver to PO Boxes. We don't require a signature for delivery. Some delivery drivers may require a signature to prevent theft.

Damaged or Lost Packages

All shipments are insured to help protect you from damaged or lost packages. Please contact us at 502-713-7387 / 502-713-PETS or email within 10 days of delivery so we can file a claim on your behalf with the carrier. Refunds or replacements are only processed after the claim is paid from the carrier.